Frequently Asked Questions
Shipping and Delivery
  • Nationwide and International Shipping

We offer a fixed rate of standard shipping nationwide (UAE). For international shipping, shipping costs and delivery times will be calculated at checkout based on your location.

  • Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to track your package on our website or the courier’s site.

  • Delayed or Lost Order

If your order hasn’t arrived within the estimated timeframe, please contact our support team with your order number. We will assist you in tracking your package or issuing a replacement if necessary.
Returns and Exchanges
  • Return Policy

We accept returns within 30 days of delivery for unworn, unwashed, and undamaged items with the original tags attached.

  • Return or Exchange Process

Please contact customer support with your order details along with the reason for return or exchange. We will then provide instructions and a shipping label if applicable. Once we receive your returned item, it may take 10 business days to process your refund or exchange.

  • Nationwide and International Returns

Returns are free for domestic orders. For international returns, customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Sale and Clearance Items

Sale and clearance items are typically final sale and cannot be returned or exchanged unless they arrive damaged.
Payments and Refunds
  • Payment Methods

We currently have COD, Cash upon Pickup, Gcash, and Bank Transfer (ADCB, ENBD, BPI, Zinna). We will soon accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods, including GCash in the Philippines, allowing seamless and quick payment through our website.

  • Refunds

Refunds are processed within 10 business days after we receive your returned item. Depending on your bank, it may take additional time for the refund to appear in your account.

  • Order Editing (Change or Cancel)

Once an order is placed, we process it quickly. If you need to make changes or cancel, please contact us within 24 hours, and we will do our best to accommodate your request.

  • Payment Declined

Payment may be declined due to incorrect details, insufficient funds, or bank security restrictions. Please check your details or contact your bank for assistance.
Sizing

Size Charts
Other FAQs
  • Sizing

We provide a detailed size guide on the product page. Navigate through the list of sizing charts respective to the item you are interested in purchasing. Size charts are labeled correctly. If you're unsure, feel free to contact us for assistance.

  • Gift Cards

We will soon offer digital gift cards in various amounts. You will be able to purchase them on our website and send them directly to the recipient.

  • Contact Customer Support

You may proceed to our Contact page to fill up a form about your inquiry or concern. You may also reach us through our social media platforms and our contact number listed in our Talk To Us page. Feel free to contact us for any assistance.

  • Discounts and Promotions

Sign up for our newsletter to stay updated on the latest deals and get a 10% discount off your first order.

  • Environment-Friendly Materials

We are committed to sustainability and ethical production. Our materials are sourced responsibly, and we work with fair-trade certified manufacturers.

  • Mental Health Community

We aspire to become a large community that offers support and guidance to patients enduring serious mental health issues and educate the unaware to accept and understand those in need.
Stoked Channels

For further concerns and inquiries, directly contact us through the channels listed below.

We urge you to send a direct message through our active platforms, Instagram and Tiktok.

  • Instagram, Tiktok, Facebook: @bestokedupon
  • Email: be.stupportedby@gmail.com

Contact Form